How have you impacted someone's life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career, all within New Jersey's premier healthcare system.
Our Patient Access Center is hiring for multiple inbound Call Center Rep positions, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests in a fast paced environment. This role interacts with a diverse customer base to assist with questions, concerns or problems with a focus on first contact resolution, providing exceptional customer service, striving to anticipate and meet the needs of HMH consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards.
We have multiple positions available in Neptune, Hackensack, and Red Bank, NJ.
The positions will be remote, with onsite training/meetings as necessary.
Coverage and schedules will be created between 7:30 am-7:00 pm Monday through Friday, as well as Saturdays from 8:30 am-12:00 pm (on a rotating basis as needed).
A day in the life of a Contact Center Representative at Hackensack Meridian Health includes:
Education, Knowledge, Skills and Abilities Required:
Education, Knowledge, Skills and Abilities Preferred:
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!