Hackensack Meridian Health

Director, Access Services-Full Time-Day

Job ID
CC Access Center - Admissions
HMH Carrier Clinic Inc
Job Location
US-NJ-Belle Mead
Position Type
Full Time with Benefits
Standard Hours Per Week
Shift Hours
Weekend Work
Weekends as Needed
On Call Work
No On-Call Required
Holiday Work
As Needed


At Hackensack Meridian Health our healthcare teams are focused on changing the lives of our patients by providing the highest level of care each and every day.  From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career all within New Jersey’s premier healthcare system.


The Director, Access Services, under the direction of the Vice President of Patient Care Services, is responsible for ensuring that all patients are effectively triaged and evaluated for appropriateness for admission to Carrier Clinic inpatient treatment and Blake Recovery Center. The Director of Access has 24 hour accountability for the operation of the department.



  • Promotes a culture and environment of safety, respect, and trust for patients, families and staff.
  • Analyzes and assesses the quality of services delivered by the Access Department staff and makes recommendations for improvement.
  • Collaborates with the Patient Financial Services and Utilization Management Directors to assure that accurate insurance information and verifications are obtained.
  • Monitors, reports and provides feedback on Medical Clearance process to ensure guidelines are being adhered to by clinical staff
  • Acts as liaison between Call Center/Communications and the Programming Units, Nursing Supervisor and Administrator On-Call when issues requiring such involvement arise.
  • Creates and maintains a Call Center department schedule.
  • Functions as a knowledge and problem solving resource to the Call Center.
  • Serves on hospital committees as appointed.
  • Periodically reviews intakes done by admission counselors for completeness, accuracy, quality, and appropriateness of outcome.
  • Monitors, reports and provides feedback on the Medical Clearance process to ensure guidelines are being adhered to by clinical staff.
  • Promotes effective relationships with internal and external customers to achieve organizational customer satisfaction goals.
  • Examines and evaluates processes and work flows to assure optimal efficiencies within the Access Department and with other departments.
  • Continuously assesses and improves the quality of services provided and documents desired results.
  • Prepares an annual budget for the department and ensures it is effectively managed
  • Ensures that staff competency assessments and performance appraisals are completed in a timely manner
  • Interviews, hires, coaches and disciplines employees to ensure an effective and engaged employee workforce.
  • Rounds on all staff monthly.
  • Understands and executes basic business principles to operate an effective, efficient and fiscally responsible department.
  • Understands and adheres to Federal, State, and Joint Commission standards and regulations.
  • Acts as a resource to clinical and non-clinical staff in assuring that clients are receiving optimal services in the most cost-effective manner in terms of their satisfaction, comfort, and safety.
  • Maintain proficiency and assures compliance with JCAHO and any federal or state insurance rules or regulations.
  • Must have the ability to identify/develop/monitor and evaluate Access key performance indicators.
  • Models the I CARE standards of behavior
  • Maintains standards of behavior as established in the Organizational Ethics and Codes of Conduct Policy
  • Other duties and/or projects as assigned.
  • Adheres to HMH Organizational competencies and standards of behavior.


  • Bachelor's Degree in a healthcare related field.
  • High Language Skills: Ability to read, analyze, and interpret regulations, journals, and technical procedures. Ability to write reports and manuals. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Intermediate Mathematical Skills: Ability to calculate figures using fractions and decimals. Interpret graphs, ratios, and percentages.
  • Intermediate Critical Thinking Skills: Ability to apply common sense to carry out instructions given orally, written, or through a diagram. Ability to deal with problems that have several variances. Uses evidence based practice
  • Excellent written and verbal communication skills.
  • Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
  • Master's Degree.
  • Experience in supervision of a call center.
  • Valid Driver's License from a USA state.



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