Hackensack Meridian Health

Certified Pharmacy Technician, Retail Navigator - Full-Time

Job ID
Plaza Pharmacy
Hackensack University Med Cntr
Job Location
Position Type
Full Time with Benefits
Standard Hours Per Week
Shift Hours
Weekend Work
Weekends as Needed
On Call Work
No On-Call Required
Holiday Work
No Holidays Required


How have you impacted someone’s life today? At Meridian Health our nursing teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of nursing services will allow you to apply your skills in multiple settings while building your career all within New Jersey’s premier healthcare system.

The Ambulatory Navigator Technician will partner with outpatient pharmacy team that integrates with a nursing team on hospital inpatient units to assist in providing patients with medication at bedside. Responsibilities include collaborating with patients, nursing, physicians, and case management to enroll patients in population health program, filling out all the required fields in the application, delivering the medications to the bedside, providing all the required documents to the bedside, obtaining payment information. The navigator will obtain patients prescription insurance information, bill all required medications to the appropriate third party, and provide patient with a copayment summary. Partner with necessary parties to assess/coordinate patient’s financial responsibility. Obtain all necessary signatures as required by regulatory governing bodies.





A day in the life of a Pharmacy Navigator Tech, Ambulatory, at Hackensack Meridian Health includes:

  • The Navigator will be responsible for working with case managers, nursing staff, physicians, and unit clerks to identify which patients are being discharged.
  • The Navigator will review the Population Health Management Program with the patient along with the necessary consents.
  • The Navigator will be responsible for assisting the patient in enrolling into the program at bedside through our Population Health Technology, RxConnect or identified technology.
  • The Navigator is responsible for completing all necessary and required fields in the RxConnect or identified technology.
  • The Navigator is responsible for working with the patient and educating patient on the PHM and providing options for the patient at the bedside. The goal of the Navigator is to obtain agreement from the patient to use our offering through Population Health.
  • The Navigator will be responsible for profiling new patient into the pharmacy information system, to include obtaining, receiving and/or providing all necessary information and documentation.
  • The Navigator will be responsible for collecting all scripts and delivering to the outpatient pharmacy
  • The Navigator will be responsible for the delivery of medications to new patients.
  • The Navigator will also be responsible for delivering all required medication education and obtaining necessary signatures.
  • The Navigator will collect the payment and capture in the payment system.
  • The Navigator will be responsible for adhering to the population health management script.
  • Prepares medication orders under the oversight of a registered pharmacist.
  • Assists the pharmacist in the maintenance of adequate drug supplies in filling areas and gives notification regarding the need to reorder supplies.
  • Assures that the filling areas maintained in a neat and orderly manner.
  • Refers requests for drug information to a registered pharmacist.
  • Assists the pharmacist in maintaining the security of medication and supplies.
  • Provides appropriate documentation wherever and whenever required.
  • Assists in maintaining patient medication profiles and records.
  • Assist with receiving, filling and selling of prescriptions.
  • Checks stock for expired, unusable and excessive items.
  • Performs tasks associated with automated equipment and maintains appropriate records as designated.
  • Prepare medication compounds according to ‘recipe’ once ingredients have been checked by the licensed pharmacist
  • Lifts a minimum of 10 lbs., pushes and pulls a minimum of 40 lbs. and stands a minimum of 4 hours a day.
  • Adheres to the standards identified in the Medical Center's Organizational Competencies.Contacts:   Regular contact with Medical Center personnel, patients and visitors.


Education, Knowledge, Skills and Abilities Required:

1. High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
2. Ambulatory experience with knowledge of medications.
3. Customer service experience.


Licenses and Certifications Required:

1. Valid New Jersey Pharmacy Technician Registration.
2. Valid Certification from PTCB or equivalent.


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