Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Director of Patient Safety and Quality provides leadership, direction, and administration to ensure consistency, follow-through, and successful completion of established strategic objectives. Focuses on developing cross-functional and system-wide relationships beyond the Department of Patient Safety and Quality to facilitate highly multidisciplinary and complex collaborations. Quality and safety goals across the assigned focused areas are monitored, barriers eliminated, and are successfully achieved. This position will facilitate the transformation of operations by instituting and nurturing an outstanding model for collaboration and teamwork, safety, and high-quality, reliable outcomes.

A day in the life of a Director of Patient Safety and Quality at Hackensack Meridian Health includes:

• Partners with the Chief Quality Officer of the Central Region and other department leaders to provide vision, leadership, structure, and direction for continued development of the Department of Patient Safety and Quality.
• Executes the network Department of Patient Safety and Quality strategic plan across the medical center, including planning and directing safety and quality.
• Promotes a culture of safety and leads systemic implementation of an effective patient safety and quality improvement program.
• Facilitates physician and nurse leaders, and staff toward process and system improvements that will support the reduction of preventable healthcare errors and other factors that contribute to unintended adverse events and/or quality outcomes.
• Leads a prioritization and action planning process that focuses on eliminating health disparities.
• Collaborates with Data Analytics and Business Intelligence leadership, collecting relevant data for quality improvement and research projects.
• Attends and facilitates relevant HMH meetings for quality and safety.
• Serves as Patient Safety and Quality content expert by designing, planning, implementing, and coordinating safety, quality, and performance improvement activities.
• Oversees and facilitates the event review process including: Onelink reviews, Root Cause Analysis (RCA) and Apparent Cause Analysis (ACA) processes and evaluations.
• Maintains up-to-date knowledge of the practice of patient safety, performance improvement, and high reliability: Integrates principles using the theories, methods, tools, and principles of patient safety, performance improvement, and high reliability, including statistical data collection and analysis.
• Stays abreast of and communicates all regulatory compliance changes and incorporates findings into all resident/patient safety and quality improvement activities accordingly.
• Corporate Compliance: Assists in ensuring that the organization operates within the guidelines of its Corporate Compliance policies and procedures, including managing the Corporate Compliance Disclosure Program and investigating fraud and abuse issues. Provides Corporate Compliance-related training to staff as needed.
• Risk Management: Works with malpractice insurance companies to coordinate claims, develops policies and procedures for the Risk Management Program, and analyzes risk exposures through various data points. Submits requested quarterly reports to the Board of Trustees.
• Develops and improves meaningful patient outcome metrics through collaboration with front-line teams, leadership, and network leaders. Ensures the implementation of best evidence-based practices.
• Promotes external alliances by identifying and building relationships with strategic institutional partners, leveraging existing and building new alliances with community-based health organizations, and developing and maintaining strong relationships with local government agencies.
• Strategizes with leaders to lobby policymakers, track legislative and regulatory priorities, produce advocacy materials, and drive meaningful change for better outcomes.
• Applies to hospital-based positions only: Participates in physician recruitment and physician practice contracts focusing on improved maternal-fetal health in mind.
• Adheres to HMH Organizational competencies and standards of behavior.
• Maintains professional growth and development by attending appropriate workshops or seminars and attending all mandatory hospital-based in-services.
• Maintains standards of behavior as established in the Organizational Ethics and Codes of Conduct Policy.
• Models the I CARE standards of behavior.
• Performs other related duties as assigned or requested, meeting or exceeding expectations of patients, hospital, and staff members in person or via telephone in the course of performing assigned accountabilities. Maintains standards of confidentiality.

Education, Knowledge, Skills and Abilities Required:

• Master's Degree in Nursing, Health Care Administration, Public Health, or other advanced health-related degree.
• Minimum of 7-10 years of clinical experience in an acute care hospital or relevant Health Care experience.
• Minimum of 3-5 years of experience in patient safety and quality.
• Applies to hospital-based positions only: Experience with NDNQI & Magnet Accreditation.
• Strong communication and presentation skills.
• Experience in the use of computer applications and software.
• Excellent written and oral communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Performance Improvement expertise including mastery of performance improvement methodologies.
• HRO experience.
• Highly collaborative leader.

Licenses and Certifications Required:

• Certified Professional in Healthcare Quality or Certified Healthcare Quality Management or Quality Management Certification, or other related National Quality certification.

Licenses and Certifications Preferred:

• Attainment of CPPS (Certified Professional Patient Safety) within one year of hire.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!