Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Clinical Program Manager for the NJ Pediatric Psychiatry Collaborative (NJPPC), in partnership with the Clinical Operations Manager and Medical Director, is responsible for the daily operations of the designated NJPPC hubs throughout the state of NJ. The leader models behaviors that promote patient safety and patient/family satisfaction.
A day in the life of a Clinical Program Manager at Hackensack Meridian Health includes:
1. Ensures all rules and regulations, including NJ DCF regulations and The Joint Commission regulations for Behavioral Health Services.
2. Interprets, implements and enforces department policies and procedures. Maintains current knowledge of state/government regulatory standards and requirements. Maintains knowledge of standards in guiding all aspects of patient care.
3. Partners with the NJPPC Medical Director and Clinical Operations Manager to ensure quality and safety standards are met at all times and works collaboratively with Behavioral Health leadership.
4. Presents educational webinars on a variety of mental and behavioral health topics to pediatricians.
5. Functions responsibly as a clinical manager. Collaborates with interdisciplinary teams when appropriate and consistently utilizes appropriate teaching methodology based upon the learning needs of the patients and staff. Develops instruction sheets, order sheets and checklists pertaining to protocols.
6. Manages and/or assists in the recruitment, development and supervision of team members. Creates and sustains an environment that fosters team member engagement. Establishes clear objectives tied to department and/or organizational strategic goals. Coaches, counsels and evaluates performance of direct reports.
7. Partners with the NJ American Academy of Pediatrics to recruit pediatric providers to join the NJPPC.
8. Involved in future planning and expansion of PPC (ex. CMOs, Schools, etc.)
9. Tracks, analyzes, and reports on relevant data and metrics as needed and/or requested. Develops, recommends and/or implements actions or process improvements as appropriate.
10. Involved in the development and/or management of budget for the PPC hub.
11. Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner. Communicates potential patient satisfaction issues to the office of patient experience.
12. Represents the NJPPC at meetings as appropriate to the Clinical Program Manager role.
13. Other duties and/or projects as assigned.
14. Adheres to HMH Organizational competencies and standards of behavior.
15. Lifts a minimum of 5 lbs., pushes and pulls a minimum of 5 lbs. and stands a minimum of 1 hour a day.
Education, Knowledge, Skills and Abilities Required:
1. An earned master's degree in family therapy, psychology, counseling, social work or other related field from an accredited college or university; and
2. Three years' experience in the provision of youth mental health services, at least one of which shall have been in a supervisory capacity.
3. Experience with developing and implementing an integrated care model that provides the necessary knowledge, skills, and support to effectively support PCPs caring for youths with mental health disorders.
Licenses and Certifications Required:
1. NJ Licensed Clinical Social Worker or Professional Counselor License or Psychologist License.
If you feel the above description speaks directly to your strengths and capabilities, then please apply today!
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