Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

The Receptionist greets visitors, acts as liaison with the unit for discharging patients, assists with answering overflow calls for Communications and relieves Communications Specialists during breaks.

A day in the life of a Receptionist at Hackensack Meridian Health includes:

• Greets visitors, registers their arrival and provides visitor credentials.
• Provides directions to destinations and orientation to overall facility and grounds layout.
• Notifies units of families or significant others who have arrived to pick up discharging patients.
• Educates patients, families and significant others about the programming and rules for the units to which they will be admitted.
• Assists with answering overflow calls from Communications.
• Provides reassurance and support to the patients, families and friends in order to reduce any concerns associated with the patient's stay at Carrier Clinic. Refers them to appropriate treatment team members or
  the Nursing Supervisor when appropriate.
• Provides switchboard coverage during Communications Specialist breaks.
• Serves as back-up for Timekeeper.
• Audits all Intakes, Meditech Admissions, Registration forms and clinical documents against department quality standard worksheets within 24 hours (72 hours on weekends). Corrects errors when possible.
• Provides data from Access Center related quality reports from other sources such as PFS and HIM.
• Tabulates errors and creates summaries of accuracy rates by employee, job discipline and department.
• Maintains individual and department scorecards measuring performance against strategy map goals, submitting them by the 5th of each month.
• Provides trend reports by individual and department.
• Assists management with root cause analyses and provides recommendations for process changes.
• Produces training materials for in-house courses.
• Serves on hospital committees as appointed.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of one year of administrative/clerical experience.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Minimum one year reception desk experience in a medical/behavioral health facility.

Contacts:

• Regular contact with medical personnel and its visitors.

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!

Starting at $18.36 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
Experience: Years of relevant work experience.
Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
Skills: Demonstrated proficiency in relevant skills and competencies.
Geographic Location: Cost of living and market rates for the specific location.
Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.


Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.