Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!

 

The position is responsible for the daily coordination of care for medical travel patients. This position will work with appropriate leaders and team members, including the lead Advanced Nurse Practitioner and Neuroscience Operations Manager for neuroscience patients, to ensure an optimal patient experience. The job responsibilities include but are not limited to navigating the patient through the care process and being the liaison between our providers and the hospital.

A day in the life of a Global Healthcare Coordinator at Hackensack Meridian Health includes:

• Handles coordination between provider offices and the hospital for medical travel patients.
• Collaborates with surgical services to communicate information to and from provider offices to support care coordination. Communicates information to patients at initial and follow up phone calls. Documents interactions.
• Demonstrates clear contributions to reaching the business volume and revenue goals on a monthly basis by efforts including implementing creative solutions to overcome challenges and supporting the medical travel program.
• Develops or revises forms and tools necessary to promote the efficient operations of the department.
• Utilizes IT whenever possible to streamline the efficiency of operations and makes recommendations to modify current forms or documents to better meet the department's needs.
• Responsible for maintaining reports required by Global Healthcare Accreditation to be in compliance with the GHA accreditation.
• Helps to coordinate care and accommodations for medical travel patients.
• Supports community and global outreach planning.
• Provides excellent customer service. Helps promote high levels of service, greets patients and visitors in a prompt, courteous and helpful manner. Responds promptly to patients and listens with empathy both in person and on the phone.
• Manages time efficiently to meet the needs of the department. Performs assignments with efficiency and accuracy in a positive manner.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1 or more years of experience in healthcare.
• Effective interpersonal and communication skills.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's Degree.
• Two or more years of experience in healthcare.
• Proficient in medical terminology and HIPAA guidelines.
• Knowledgeable in the field of medical travel.
• Familiar with the hospital's location and community resources.
• Bilingual.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Starting at $22.77 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
Experience: Years of relevant work experience.
Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
Skills: Demonstrated proficiency in relevant skills and competencies.
Geographic Location: Cost of living and market rates for the specific location.
Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.


Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.