Our team members are the heart of what makes us better.

 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

The Provider Network Liaison Manager is responsible for leading a team that will execute the full range of provider relations and service interactions for Hackensack Meridian Health Partners (HMHP) Clinically Integrated Network (CIN). The role provides internal and external support to the CIN Operations and operating partner teams by planning, delegating, and following-through to completion all tasks related to provider operations and special projects. Functions of the Provider Network Liaison team include but are not limited to on-boarding CIN physician practices, facilitating the business relationship with HMHP and Participants; coordinating with other internal departments to provide optimal customer service to network providers and internal stakeholders.

A day in the life of a Provider Network Liaison Manager at Hackensack Meridian Health includes:

• Leads team that plays a vital role in driving the success of the CIN, fostering strong relations with key stakeholders, and ensuring the seamless execution of various CIN-related projects.
• Manages team that act as liaisons between Physicians, HMHP management, commercial payors and internal stakeholders to keep all relevant parties informed of activity in the provider market.
• Oversees team performing customer support to our network participants, ensuring inquiries and concerns are addressed promptly and effectively.
• Performs face-to-face meetings to promote adoption of best practices by engaging stakeholders on recommended workflows and performance objectives.
• Educates team on use of score cards, physician comparisons and incentives to drive performance.
• Assists in the development and maintains the operations of HMHP's preferred network and Inner Circle to achieve goals established by the HMHP Board of Directors.
• Coordinates and supports the development and implementation of physician education sessions, training programs, meeting adherence and other related CIN activities.
• Focus on improving Key Performance Indicators per direction of HMHP leadership.
• Responsible for being in the field minimum of 25% of time.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• Bachelor's Degree in Health Care Administration or other relevant area of study.
• Minimum of 3 or more years of work experience of direct employee management.
• Minimum 5 - 7+ years work experience in value-based models and managing implementation activities, program operations and performance management.
• Experience leading teams, including the following key abilities: strong and continuous follow-up, setting and meeting expectations, thoroughness in documentation, backup planning and anticipation of shortfall/failures.
• Proficiency with developing tracking and monitoring tools, Standard Operating Procedures, schedules, progress reports and supporting materials.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Comprehensive knowledge of CMS and commercial value-based incentive programs.

Licenses and Certifications Preferred:

• Certification in Lean Six-Sigma Processes, other clinical or business certifications.
• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or equivalent certifications or work experience.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!   

Starting at $131,144.00 Annually

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
Experience: Years of relevant work experience.
Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
Skills: Demonstrated proficiency in relevant skills and competencies.
Geographic Location: Cost of living and market rates for the specific location.
Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.


Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.