Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

The Scheduling Coordinator supports the essential operations and office communications within the department.

A day in the life of a Counseling Center Scheduling Coordinator at Hackensack Meridian Health includes:

• Schedules patients in person or over the phone for outpatient services.
• Collects demographic data from patients for registration.
• Prepares pre-registration chart
• Insurance verification / authorization .
• Records data on logs relating to insurance response turnaround times
• Check patients in / out
• Assist patients with medical history forms
• Monitors work queues specific to the assigned tasks
• Answers telephones
• Processes all incoming / outgoing mail
• Responsible for cash collection, reconciliation and deposit
• Transcribing, scanning, uploading images
• Maintains inventory of supplies to ensure adequate PAR levels
• Submits IT tickets to report any system barriers
• Appointment confirmation calls
• Initiates follow-up on projects to ensure timely preparation and meeting deadlines
• Ensures delivery of excellent customer service resulting in positive and improving patient satisfaction scores for department and Medical Center. Directs patients in regards to their scheduled appointment.
• Assists leadership with tabulating monthly statistics for the Department.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Previous registration, insurance verification, and receptionist experience.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Contacts:

• Regular contact with medical personnel and its visitors.
• Working Conditions:
• General Office Conditions
• Extensive employee and outside contacts.
• High Stress
• Works indoors in a well lighted and ventilated area.
• Possibility of cuts or minor burns from instruments and equipment
• Some direct exposure to contagion, but risk is minimal when proper safety precautions are observed.
• Possibility of strains due to moving patients (or objects).
• Requires substantial standing, walking, stooping, and lifting.
• Willingness to work with the realization that errors and incompetency may have serious consequences to patients.

Physical Demands:

• Long periods of sitting with frequent standing or moving to other areas to retrieve or return documents, and make copies.
• Requires periods of keying on the computer terminal to input information.
• Requires constant verbal communication in person or using the phone.
• Requires frequent reading of correspondence, reports, material, etc.
• Frequently lifts objects from 10 - 150 lbs.
• Frequently lifts with assistance objects greater than 150 lbs.
• Frequently carries objects weighing up to 50 lbs.
• Frequently pushes objects up to 500 lbs with assistance from others.

Mental Demands:

• Requires ability to read and concentrate frequently to check accuracy of reports, correspondence, computer records, etc.
• Requires ability to read, understand, analyze and interpret policies and procedures.
• Requires ability to deal with stress of dealing with public, frequent interruptions, and working on more than one task concurrently.
• Requires flexibility in order to respond to changes in priorities, special project assignments, and emergency situations.
• Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions in order to provide effective patient care

If you feel the above description speaks directly to your strengths and capabilities, then please apply  today!

Minimum rate of $26.14 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
Experience: Years of relevant work experience.
Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
Skills: Demonstrated proficiency in relevant skills and competencies.
Geographic Location: Cost of living and market rates for the specific location.
Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.